Warranties & Certification
What does the warranty cover?
Helfinch range of products comes with specific warranty that are mentioned in the product packaging suitably, that might vary from 6 months to 1 year warranty, subject to terms and conditions. Some of the product range might not have any warranty as well.
The warranty becomes null and void in following cases:
- Installation/ Service/ Repairs/ Modification carried out by the persons other than those authorized by Helfinch.
- Removal, alteration or tampering of serial number of product and its component or any parts.
- Failure due to misuse/ negligence/ accident/ action of pests/ rodents/ or act of God – lightening/ flood/ fire/ earthquake.
- Failure due to use of non-genuine parts.
- Damage occurred due to improper external circuits and failure due to erratic power supply or electrical short circuit.
- Damage to the product due to operation in an abnormally corrosive Alkaline, Acidic atmosphere or use of harmful chemicals.
- Change of ownership and lamps/appliance taken out of country.
- Defects resulting from accidents or damage while in transit to or from our service centre.
Plastic/rubber/metal/aesthetic/consumables (battery) parts are not covered in warranty.
Any routine maintenance/ cleaning/ servicing visit would not be covered under this warranty.
Whether defective item or components are to be replaced/repaired shall be left to the sole discretion of Helfinch. In case of replacement of a part, the defective part removed from the lamp/appliance becomes the property of Helfinch.
Services would be provided within normal working hours (09:00 to 18:30 hrs.) on regular working days only except Sundays and Public holidays.
Helfinch undertakes no liability in the matter of consequential loss and/ or damages caused to the customer or third party due to failure. Helfinch obligation under this warranty shall be limited to repairing or replacing the defective parts only.
Any dispute is subject to Gurugram jurisdiction only.
Disclaimer - Features and Specification are subject to change without prior notice. Pictorial representation may not be identical to the actual product.