Last updated: 01st May 2026 at Cologne, Germany
Welcome to helfinch.com (“Website”), operated by German Electronics Private Limited (“Helfinch”, “we”, “our”, “us”).
By accessing or using this Website and/or purchasing products, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please refrain from using the Website.
Eligibility
By using this Website, you confirm that you are at least 18 years old, or you are using the Website under the supervision of a parent or legal guardian.
Products and Information
We strive to ensure that product descriptions, specifications, and pricing are accurate and that images represent the product as closely as possible. However, minor variations in color, finish, or design may occur. Specifications and availability may change without prior notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
Pricing and Payments
All prices are listed in INR (₹) unless otherwise specified. Prices are subject to change without prior notice. Applicable taxes and shipping charges are calculated at checkout.
We accept payments through online methods such as cards, UPI, net banking, and other supported payment options, as well as Cash on Delivery (COD), where available.
Cash on Delivery (COD)
If you choose Cash on Delivery, your order may be subject to verification via phone call, SMS, or WhatsApp. Orders will be processed only after successful verification. We reserve the right to cancel COD orders if verification is unsuccessful or deemed unsatisfactory.
At the time of delivery, payment may be collected via cash, UPI, card, or other methods depending on the shipping partner. Not all payment options may be available at all locations.
Third-Party Fulfillment and Payment Processing
Orders placed on this Website may be processed, fulfilled, delivered, or have payments collected by third-party service providers.
These may include, but are not limited to, Eight Mile Technologies, Eshopbox Ecommerce, and XBorder Trade.
These partners may handle logistics, delivery, and payment collection, including COD. We reserve the right to add, remove, or change service providers at any time without prior notice.
By placing an order, you acknowledge and agree that your order information may be shared with such providers for fulfillment purposes.
Order Acceptance and Cancellation
We reserve the right to accept or reject any order at our discretion. Orders may be cancelled due to product unavailability, pricing or technical errors, failed verification (especially for COD), or suspected fraud or misuse.
If an order is cancelled after payment, a full refund will be processed to the original payment method.
Shipping and Delivery
Delivery timelines are indicative and not guaranteed. Delivery may be affected by location, logistics constraints, and external factors beyond our control.
Risk of loss transfers to the customer upon successful delivery.
For more details, please refer to our Shipping Policy.
Returns and Refunds
Returns are subject to the product being unused and in original packaging and the request being made within the specified return period.
We reserve the right to reject returns that do not meet eligibility criteria.
Refunds will be processed after inspection and approval of returned goods. Detailed terms are available in our Returns and Refund Policy.
Warranty
Products may include a manufacturer or seller warranty. Warranty covers manufacturing defects only and does not cover damage due to misuse, improper installation, or external factors.
Valid claims may require proof of purchase and product inspection.
Intellectual Property
All content on this Website, including text, images, logos, product data, and design elements, is the property of German Electronics Private Limited and protected by applicable laws. Unauthorized use is strictly prohibited.
User Conduct
You agree not to use the Website for unlawful purposes, provide false or misleading information, or interfere with Website functionality or security.
Limitation of Liability
To the fullest extent permitted by law, Helfinch shall not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, or delays caused by logistics or third-party providers.
Total liability shall not exceed the amount paid for the product.
Indemnification
You agree to indemnify and hold harmless German Electronics Private Limited from any claims arising out of your misuse of the Website or violation of these Terms.
Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Gurugram, Haryana.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page.
Contact Information
For any questions or concerns, please contact:
Email: order@helfinch.com
Company: German Electronics Private Limited
Website: helfinch.com
Registered Address: Kasi Arcade, No. 116/1, Suit No.1, 6th Floor, Sri Theagaraya Road, T.Nagar, Chennai, Tamil Nadu, India, 600017