Last updated: 01st May 2026 at Cologne, Germany
This Privacy Policy describes how helfinch.com (“Website”), operated by German Electronics Private Limited (“Helfinch”, “we”, “our”, “us”), collects, uses, processes, and protects your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
By using this Website, you agree to the terms of this Privacy Policy.
Data Controller
For the purpose of applicable data protection laws, the data controller is:
German Electronics Private Limited
Registered Address: Kasi Arcade, No. 116/1, Suit No.1, 6th Floor, Sri Theagaraya Road, T.Nagar, Chennai, Tamil Nadu, India, 600017
Email: order@helfinch.com
Information We Collect
We may collect and process the following categories of personal data:
Personal Information
- Name
- Phone number
- Email address
- Billing and shipping address
Order and Transaction Data
- Products purchased
- Order value
- Payment method
- Delivery details
Technical Data
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and tracking data
Communication Data
- Emails and messages
- Customer support interactions
- Call, SMS, or WhatsApp communications (including order verification)
Payment Data
Payment details are processed securely by third-party payment providers. We do not store full card details.
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
Contractual Necessity
To process and fulfill your orders, including delivery and payment handling.
Legitimate Interests
To improve our services, prevent fraud, verify orders (including COD verification), and maintain business operations.
Legal Obligation
To comply with applicable laws such as tax, accounting, and regulatory requirements.
Consent
Where required, for marketing communications or non-essential cookies. You may withdraw consent at any time.
How We Use Your Data
We use your personal data to:
- Process and fulfill orders
- Verify orders, including Cash on Delivery (COD) verification via call, SMS, or WhatsApp
- Communicate order updates, delivery status, and support responses
- Improve our Website and services
- Detect and prevent fraud
- Comply with legal obligations
Sharing of Personal Data
We do not sell your personal data.
We may share your data with:
Fulfillment and Logistics Partners
Including but not limited to:
- Eshopbox Ecommerce
- Eight Mile Technologies
- XBorder Trade
These partners may:
- Process and deliver your orders
- Contact you for delivery or verification
- Collect payments, including COD
Payment Service Providers
Third-party payment gateways securely process transactions.
Communication Service Providers
Used for sending SMS, email, and WhatsApp communications.
Legal Authorities
Where required by law or to protect legal rights.
International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction, including India and other countries where our service providers operate.
Where such transfers occur, we ensure appropriate safeguards, including contractual protections and compliance with applicable data protection laws.
Data Retention
We retain personal data only as long as necessary for order fulfillment, legal and accounting requirements, and dispute resolution.
After this period, data is securely deleted or anonymized.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable essential website functionality, analyze usage and performance, and improve user experience.
Where required, we obtain consent before placing non-essential cookies.
You can manage cookie preferences through your browser settings.
Cookie Consent
When you visit our Website, you will be presented with a cookie consent banner where required by applicable law.
Non-essential cookies such as analytics and marketing cookies will only be placed on your device after you provide your consent.
You may accept all cookies, reject non-essential cookies, or manage your preferences.
You can change or withdraw your consent at any time via your browser settings or through the cookie preferences tool on the Website, if available.
Marketing Communications and Consent
We may send you marketing communications via email, SMS, or WhatsApp only if you have explicitly opted in or where otherwise permitted under applicable law.
When you provide consent, you agree to receive updates about products, offers, and promotions.
You may withdraw your consent at any time by using the unsubscribe link in emails, replying STOP where applicable, or contacting us at order@helfinch.com.
We do not send unsolicited marketing communications without lawful basis or consent.
Your Rights Under GDPR
If you are located in the European Economic Area, you have the right to access your personal data, request correction or deletion, restrict processing, request data portability, object to processing, and withdraw consent at any time.
You also have the right to lodge a complaint with a data protection authority.
To exercise your rights, contact us at order@helfinch.com.
Data Security
We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting on this page.
Contact Information
For any questions or concerns:
Email: order@helfinch.com
Company: German Electronics Private Limited
Website: helfinch.com
Registered Address: Kasi Arcade, No. 116/1, Suit No.1, 6th Floor, Sri Theagaraya Road, T.Nagar, Chennai, Tamil Nadu, India, 600017