Last updated: 01st May 2026 at Cologne, Germany
This Returns and Refunds Policy applies to all purchases made on helfinch.com, operated by German Electronics Private Limited (“Helfinch”, “we”, “our”, “us”).
By placing an order on our Website, you agree to the terms outlined below.
Eligibility for Returns and Replacement
Products are eligible for return or replacement only in the case of a verified manufacturing defect.
We do not accept returns or provide refunds for:
- Change of mind
- Incorrect product selection by the customer
- Minor variations in appearance, finish, or design
- Damage caused due to misuse, improper installation, or external factors
All cases are subject to inspection and verification by our team.
Replacement Policy
In the event of a verified manufacturing defect:
- The product will be replaced with the same or equivalent product
- Replacement is the primary resolution method
Refunds may be processed only at our sole discretion in exceptional cases where replacement is not possible.
Return Process
To initiate a return:
- The product must be brought to the nearest:
- Authorized service center
- Warehouse
- Flagship store
- Stockist or distributor
If physical submission is not feasible:
- The product must be shipped via a reputed courier service
- Shipment must include a valid tracking number
- Shipping cost must be borne by the customer
We are not responsible for items lost or damaged during transit to us.
Verification and Approval
All returned products will undergo inspection and verification.
We reserve the right to:
- Approve or reject a return request based on condition and defect validation
- Request additional information or proof of defect
Products that do not meet eligibility criteria will not be accepted for replacement or refund.
Refund Process
If a refund is approved:
- Refunds will be processed within 7 working days after successful verification
- Refunds will be issued to the original payment method where possible
In case of Cash on Delivery orders:
- Refunds may be processed via bank transfer or other appropriate methods
Shipping and Handling Charges
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer
Limitation of Liability
Our liability is limited to:
- Replacement of defective products, or
- Refund where applicable
We shall not be liable for:
- Indirect or consequential losses
- Installation or labor costs
- Delays caused by logistics or courier services
Contact Information
For any return or refund-related queries:
Email: order@helfinch.com
Company: German Electronics Private Limited
Website: helfinch.com